AV Service Technician

you ready to be part of a women-owned business that leads the way in audio, video, and IT design for national entertainment venues?
Do you want to work on innovative projects that push the boundaries of technology and creativity?
Are you passionate about delivering top-quality work and ensuring the best client experience from start to finish?
Do you thrive in a supportive, diverse environment where your individuality and creativity are celebrated?
If you found yourself saying 'yes' to these questions, we would love to hear from you! Join us at Metinteractive and be part of a team that values creativity, quality, and mutual respect.

Summary

The AV Service Technician works to resolve client requests for support including support wireless network services, digital signage, data network connectivity, video production, and managed audio installations.

Responsibilities

Respond to client service requests for Audio, Video, Broadcast systems support
Troubleshoot diagnosing and resolving AV hardware, software, and network system issues
Troubleshoot and repair IT-based hardware or software and network technology systems that provide broadcast and AV services
Perform maintenance and service calls on client sites as needed
Track requests, communicate problems, and document resolutions in helpdesk platform
Support of Windows/Linux-based digital signage system to ensure playback functionality
Troubleshoot LED and DSP equipment issues
Maintain LED and DSP equipment and systems
Ensure the stability and integrity of network voice, data, video, audio, and wireless-access services used in a large-scale audiovisual and event production facilities
Support on-site installation of systems by working with client IT organizations or services
Configure, deploy, administer, and maintain broadcast/audio/video/control workstations and servers
Participating in on-call support as needed
Provide support to integration team working on new projects/jobs site installations
Perform game/event support
Qualifications

Knowledge of signal flow for audio/video and control systems
5+ years working in large scale live broadcast environments
with implementing, administrating, and troubleshooting audio or video infrastructure devices,
managing windows-based workstations, desktops, servers, or vms
integrating various AVoverIP solutions; kvm, video transport/streaming, audio-over-IP, etc.
working with non-technical customers or clients of various skill level
Ability to remain efficient and organized while handling multiple tasks simultaneously
Proficient in cable termination techniques and standards
Knowledge of various video and audio formats or processing
Ability to create accurate client operations guides and documentation for systems
Strong computer skills in a Windows and Linux environment
Ability to quickly learn new or unfamiliar technology, software, products using documentation and resources
Comfortable being on lifts and ladders (10FT+)
Job Type: Full-time

Pay: $30.00 - $42.00 per hour

Benefits:

401(k)
401(k) 4% Match
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Professional development assistance
Vision insurance
Schedule:

8 hour shift
Monday to Friday
Weekends as needed
Work Location: On the road