Help Desk Technician

Help Desk Technician

Location: Washington, D.C. or NYC, NY

Job Description:

Serve as a Level 1 Help Desk Technician to provide first response to technical issues

Gather necessary information and respond to customer inquiries

Over email and through ticket-based software support desk systems
Recreate and diagnose issues reported by the client

Triage, track, and correctly route support and user requests across the team

Collaborate with engineering and product teams to resolve problems and find solutions

Coordinate/manage customer contact for product and user issues across a global user base

Ramp up new users on the product platform

Qualifications:

4+ years of experience providing Customer Support

Preferably on complex software platforms
2+Experience working with analytical software platforms

2+ years of python scripting/programming experience

Consistent execution with proactive communication

Experience working with analytical software platforms

Experience using large-scale data to solve valuable business problems

Experience with Microsoft Office Suite

High understanding of the business process

Active Secret Security Clearance

Job Type: Full-time

Salary: $70,000-$110,000

Job Type: Full-time

Pay: $70,000.00 - $110,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:

Monday to Friday
Experience:

Help Desk: 4 years (Preferred)
python scripting/programming: 2 years (Preferred)
software platform support: 2 years (Preferred)
Security clearance:

Secret (Required)
Work Location: In person