Senior Technician

Job Summary:

We are seeking a skilled Service Technician to join our team. The successful candidate will collaborate with the Client Services Team to schedule and dispatch service requests, preventative maintenance, and small move, add, and change (MAC) work.

The ideal candidate will have strong communication skills, discipline, and the ability to provide excellent customer service. They will also be responsible for documenting and reporting findings and solutions for each service job performed.

Key Responsibilities:
Schedule and dispatch service requests, preventative maintenance, and MAC work in collaboration with the Client Services Team.
Review service ticket requirements and plan how to perform the task.
Coordinate equipment and company vehicle resources as required to effectively manage service tickets.
Review, modify, and redline job documentation for assigned tickets when applicable.
Perform service work in a professional manner and in accordance with company-established best practices.
Maintain a professional appearance and attitude.
Maintain a clean and orderly jobsite.
Adhere to all applicable safety rules and regulations.
Review material options and verify count accuracy.
Facilitate the delivery of staged materials to the jobsite.
Communicate and coordinate with the Client Services Team regarding schedule, open items, and job status.
Commissioning of trade-specific systems, including device and cable testing, system functionality testing, and user acceptance testing.
Requirements:
A minimum of 5-6 years of work experience as a Service Technician with a security integrator, holding manufacturer certifications.
Industry experience working with access control, intrusion, and CCTV systems.
A current Lenel OnGaurd Certification.
A valid US driver's license with an acceptable record.
Ability to pass pre-employment screening.
Preferred Qualifications:
Video Surveillance: Avigilon, Hanwha, Genetec, Milestone, Exacq, Honeywell, Bosch, Axis.
Access Control: LenelS2, AMAG, Avigilon, Genetec, Honeywell, Open Path, Lenel, RS2, Software House, Hirsch.
Intrusion: DMP, Honeywell, Bosch.
Intercom: Aiphone, Viking.
Work experience in the financial market of banks.
Engineering or estimating skills.
Knowledge of how to program systems.
Demonstrated Professional Competencies.
Compensation:
$42.86ph - $52.00ph DOE

Physical Demands:
Regularly stand, climb, walk, sit, push, pull, squat, crawl, and stoop.
Use hands to finger, handle, feel objects, and type on keyboard.
Reach with hands and arms.
Talk and hear.
Closely see, distance vision, depth perception, and adjust focus.
Working Conditions:
Exposure to outdoor weather conditions.
Work on job sites.
Travel to and from job site locations.
Occasional exposure to construction equipment.
Noise level usually moderate.
Benefits:
Paid medical, dental, and vision insurance.

Company-paid life insurance.

401k matching.

PTO and paid sick leave.

Training and certification opportunities.