IT Service Management Expert

We are seeking a highly skilled IT Service Management expert with deep expertise in IT Service Management (ITSM), IT Asset Management and IT Operations. This individual will have a strong background in designing and implementing solutions to support critical business functions such as asset management, configuration management, incident management, change management, problem management, event management, and tool integrations.

The ideal candidate will possess comprehensive knowledge of ServiceNow modules, be proficient in development and configuration, and can prescribe and architect solutions for complex IT challenges. This role requires hands-on experience in building scalable and robust ServiceNow solutions, ensuring best practices are followed in IT operations, infrastructure management, and platform integrations.

Key Responsibilities:
• Architect and design scalable solutions using ServiceNow to address ITAM, ITSM and IT Operation's needs
• Develop a high-level architectural framework for ServiceNow, ensuring alignment with business objectives
• Develop ITSM related enterprise standards & patterns and get them approved in Architecture Standards Board (ASB)
• Lead the development and configuration of key ServiceNow modules, including but not limited to: Asset Management (HAM, SAM), Configuration Management (CMDB), Incident, Change, and Problem Management, Event Management, and ServiceNow Integrations with other enterprise tools and systems

Skills and Qualifications:
• 7 years of IT experience, with a focus on ITSM, IT Operations, and Infrastructure
• 7 years of experience in ServiceNow development, architecture, and configuration
• Extensive experience with ServiceNow modules, including: Asset Management (HAM/SAM), Configuration Management (CMDB), Incident Management, Change Management, Problem Management, and Event Management
• ServiceNow Tool Integrations (e.g., monitoring tools, third-party systems)
• Proven experience in designing and developing complex ServiceNow solutions that align with IT service and operations processes
• Strong expertise in ServiceNow scripting (JavaScript, Jelly, Glide) and workflow automation
• Familiarity with ServiceNow ITOM and Discovery for infrastructure and event management
• Experience with ServiceNow API integrations (REST, SOAP) and integrating with other enterprise tools
• Ability to develop strategic roadmaps for ServiceNow platform development and enhancement
• Strong problem-solving skills, capable of prescribing solutions and leading implementation efforts
• Proven ability to work collaboratively with IT and business stakeholders to meet organizational objectives
• ServiceNow Certified Application Developer or Certified System Administrator
• ServiceNow Certified Implementation Specialist for one or more modules (ITSM, ITOM, SAM)
• Experience in ITIL-based service management practices
• Strong knowledge of infrastructure platforms, cloud services, and enterprise architecture