Job Description
Operations Team Lead - Reconciliation Center of Excellence
Newark, Delaware
• Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
• Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.
• Responsibilities:
+ Resolves day-to-day problems and executes deliverables within the business unit
+ Provides functional expertise knowledge to projects or initiatives relating to the business unit
+ Manages team workload and provides general oversight and direction to team
+ Maintains internal, operational, and financial controls and works within risk appetite of the business unit
+ Reviews processes to ensure they are efficient and implements process improvement opportunities
• Skills:
+ 2 years' Operations experience
+ Attention to Detail
+ Collaboration
+ Customer Service Management
+ Customer and Client Focus
+ Fraud Management
+ Active Listening
+ Administrative Services
+ Business Operations Management
+ Data Collection and Entry
+ Quality Assurance
+ Client Management
+ Coaching
+ Performance Management
• Shift:
1st shift (United States of America)
• Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, ****** orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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