Senior Customer Service Representative

Senior Customer Service Representative at Wolters Kluwer Job Description We are seeking a dynamic Sr. Customer Service Representative to join our growing teams. Wolters Kluwer Lien Solutions is the global leader of lien management, filing & search compliance, and due diligence solutions. Banks and corporations trust Wolters Kluwer Lien Solutions to automate their lien management process and reduce risk and complexity of their lien workflows.
Responsibilities:
• Deliver prompt and professional service to customers through verbal and written communications
• Provide consultative customer service; help identify customers' compliance challenges and business needs while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance
• Maintain a clear understanding of client requirements, building and maintaining strong client relationships
• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet customer needs
• Efficiently manage, organize, and prioritize high volumes of requests using Salesforce and other internal systems to ensure timely and accurate customer responses
Qualifications:
• Bachelor's degree from an accredited college/university or equivalent B2B client service experience
• Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
About Wolters Kluwer:

We deliver enterprise class solutions to our clients to leverage on-demand resources to enable better decision-making. Nearly one in every three Uniform Commercial Code (UCC) financing statements filed at the state level in the U.S. is processed through Lien Solutions, making it the market leading UCC provider in the U.S.
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