Capitol Federal Savings Bank

Customer Care Specialist

₹ Check with seller / month
📍 Topeka, Kansas, United States 💼 Bank ✓ Active
✓ Actively Hiring 📍 Topeka 💼 Full Time
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Job at a Glance

Category
Bank
Location
Topeka, Kansas, United States
Salary
Check with seller
Job Type
Full Time
Company
Capitol Federal Savings Bank
Status
Open & Active

Job Description

Customer Service Role:
Capitol Federal Savings Bank is seeking a talented Customer Experience Representative to join our team. As a representative of our organization, you will play a vital role in providing exceptional customer service and support to our valued clients. The ideal candidate will possess a people-first mindset, be patient and composed under pressure, and have excellent problem-solving skills.

Key responsibilities will include receiving incoming calls and assisting customers with product/service information, as well as resolving emerging problems efficiently. Additionally, you will be responsible for qualifying leads and conducting needs assessments to ensure customer needs are met.

Our Benefits:
• Paid time off and holidays available from day one.
• Benefits offered to employees working 20 hours or more per week.

Requirements:
• High school education or equivalent required.
• A minimum of one to three years of similar or related experience preferred.
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