Operations Director

Job Overview
Renuity seeks a strategic and results-driven leader to optimize operational processes and drive measurable business growth. As Vice President of Operations, you will develop and implement strategies to improve efficiency, maximize profitability, and enhance customer satisfaction.

About the Role
You will oversee key operational functions, including developing KPIs, improving workflows, and ensuring alignment with business goals. You will play a critical role in shaping Renuity's operational future and driving high performance across the organization.

Key Responsibilities
- Develop and implement operational strategies to maximize efficiency and profitability.
- Standardize organizational structure and roles to align with best practices.
- Analyze backlog churn/cycle times to ensure revenue goals are met.
- Design and track key performance indicators (KPIs) to monitor and improve operational success.
- Develop strategies to increase customer satisfaction and drive business growth.
- Lead initiatives to improve customer retention and NPS scores.
- Update and align SOPs with evolving business processes.
- Manage operational teams and foster a high-performance culture.
- Collaborate across departments to integrate operational improvements.

Requirements
- 5+ years of experience in P&L ownership and operational leadership.
- Proven experience with Cost of Poor Quality (COPQ) management.
- Strong background in managing customer satisfaction, escalations, and negotiations.
- Expertise in developing and implementing KPIs to drive operational performance.
- Strong leadership skills with experience managing and developing teams.
- Data-driven decision-making skills with the ability to analyze and act on performance metrics.
- Experience in process improvement and aligning SOPs with industry standards.
- Exceptional communication skills and the ability to influence and collaborate across all levels of the organization.