Assistant Banquet Manager

Company Description

A Storied Past. A Brilliant Future.

For over +5 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1+2+, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.


Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.


Job Description

To ensure successful planning, organization and coordination of all assigned functions within the Department. This is not limited to items such as forecasting, scheduling, labour control, effective pre and post shift communication, communication of the vision to the service staff, etc. and supervision of staff to ensure high level of guest satisfaction.

Ensure smooth running of the banquet floor, leading Servers, bartenders, porters in their duties
Attend daily management briefings
Execute meetings and events through thorough review of BEO details ensuring accuracy
Plan and co-ordinate event details with kitchen, stewarding and catering
Conduct pre & post function briefings and fosters effective communication with staff
Provides accountability to employee handbook and established standards for colleagues through performance management
Direct staff in maintaining clean, tidy and organized back of house service areas
Build & maintain communication channels with organizers before, during and after all services to ensure all needs are exceeded ( minimum 40min check in with clients)
Communicate with catering and all other departments as needed on the outcome, opportunities & successes of all functions through function log and personal follow up
Is available to client throughout their onsite experience via phone and in person
Coach and counsel line staff during shifts
Participate in monthly communication meetings
Undertake staff performance reviews
Ensure that billing of convention items is correct and posted in a timely manner
Liaise inter-departmentally to ensure that guests needs are prioritized
Maintain strong focus & constructive approach to achieving department goals with regards to: Meeting Planner Scores, Colleague engagement, revenue prioritization and Health & Safety
Conduct frequent inspections of Banquet facilities and equipment
Assist in the ordering and maintaining adequate par stock and overseeing control of beverages, meeting supplies, and other items on BEO’s as required