Service Advisor - Capilano

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We're 100 years young and we need you!!
Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers" needs and expectations regarding auto service maintenance and repairs.
Benefits:

An amazingly friendly team
Continued career opportunities
Profit-sharing (conditions apply)
Employee discount
Diverse, inclusive and safe working environment
Work-life balance
Flexible work hours
Ongoing training and learning
Scholarship opportunities
Reward and recognition program
Group benefit plan (conditions apply)
On-site parking
Public transportation nearby
Free coffee
Working for an employer that"s involved in the community
Working for a locally owned business
And much more!!
Responsibilities:

Greet, assist and thank customers in a friendly manner, over the phone and in person.
Offer professional and knowledgeable advice to build customer trust and loyalty.
Listen actively to identify customer's concerns and problems with regards to repair and maintenance of their vehicle.
Prepare work orders and review the estimated costs with the customers.
Manage customers" expectations of when their vehicle will be ready.
Act as a liaison between customers and Service Centre employees.
Schedule service appointments.
Ensure compliance with Health and Safety regulations.
Requirements / Skills

Knowledge of automotive mechanic
Ability to work shifts (days, evenings, week-ends and holidays)
Approachable
Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
Strong communication and interpersonal skills
Strong computer skills
Ability to plan, organize, delegate and follow-up on daily tasks
Valid driver"s licence for province of employment
Good working knowledge of COSTAR (asset)
Experience in a similar role (asset)