Intermediate Software Developer

Universe is a leader in online ticketing for general admission events. We’re constantly innovating with a focus on attractions and exhibits and are growing our team! We serve some of the biggest names in entertainment across attractions & clubs with operations spanning 15 countries across North America and Europe.

Our global team of over 60 people, we operate as an independent entity within the larger Ticketmaster/Live Nation family. We set our own roadmap and operate a modern tech stack (i.e., Kubernetes, Docker, Flux and more!), all with the financial backing and resources of a Fortune 500 company. Free concert tickets are a cool perk too!

THE JOB

As an Intermediate Software Developer at Universe, you will apply your passion for technology and live entertainment as we work together to build a world-class, highly scalable Event Ticketing platform. In this deeply technical position, you’ll work closely with your team to build reliable and scalable solutions to tough technical challenges. You’ll be challenged with the rewarding tasks of understanding our customers with strong empathy, curating a fantastic product experience, and championing our vision to new heights.

Our clients and their fans, rely on Universe to provide a stable, and reliable platform that can scale quickly to handle unpredictable demand and large traffic and data volumes. You’ll get your hands dirty writing code, architecting solutions, and contributing directly to these systems. Through continuous deployment you’ll ship frequently and have a measurable impact on our product that you can feel proud of. Most new hires ship code within their first two weeks, many their first few days!

TECH STACK

Universe is undergoing a metamorphosis as our tech platforms face new and more challenging opportunities, and we’re adopting contract-driven development and a service-centric architecture as we upgrade and replace our legacy systems and APIs written in Ruby on Rails with more easily scalable, performant, and purpose-built replacements powered by Node and NextJS and written in TypeScript. You’ll work with TypeScript, JavaScript, Go, and Ruby using tools and frameworks like NextJS, Node, Kafka, Postgres, GRPC, Mongo, Grafana, GraphQL, and Rails.

We deploy continuously, and release often to ensure we are building a reliable technology platform that provides customers a fast and efficient experience.

WHAT YOU WILL BE DOING

Writing new pages and components with NextJS and React, powered by a mix of SSR, REST, and GraphQL, and maintaining existing ones
Architecting new back-end data models and services in Ruby on Rails and Elixir Phoenix
Driving quality and performance across the organization, including leading best practice adoption, through your advocacy for observability, load testing, and metric collection.
Helping to pragmatically maintain our legacy and core systems while keeping an eye towards the future.
Maintaining a positive, productive, and healthy environment on your team.
Working closely with Product Managers and Designers to find the best solutions.
Pair-programming with talented developers.
Participate in self-directed Relentless Improvement days where you get to work by yourself or with others to improve something, be it your own skills/training, fixing a pesky bug, or coming up with a new interesting feature.
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Minimum of 2-3 years of professional experience working as a Software Developer
Experience with full-stack programming languages and tools will enable you to hit the ground running!
Effective communicator, written and oral, as this role will be working closely with people from all over the organization
An independent, fast-learning, self-starter who takes ownership over solving hard problems
Empathy and interest in supporting and growing your teammates and yourself via feedback, pairing, and code reviews
Experience with any of the following technologies is a bonus: TypeScript, Ruby on Rails, NextJS, Node, Kafka, Grafana, GraphQL, Mongo, Postgres, Elastic, Redic
YOU (BEHAVIOURAL SKILLS)

Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.
Passionate – A love for your craft that pushes you to strive for elegance and quality in your work.
Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
Inquisitive – A forever student, always seeking to learn and grow with and from your peers.
Problem Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.
Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).