Night Auditor - Fairfield by Marriott

JOB SUMMARY

To work with the Front Office Manager to achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures Manual and as defined by the Brand. To ensure adherence to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure that front desk operations is working in a professional manner at all times. To assist the Front Office Manager & Supervisors in all areas to ensure a correct and smoothly operating department.

The Night Auditor is responsible to reconcile and balance all daily transactions while performing all duties of a Guest Service Agent. To ensure guest satisfaction through proper and effective interpersonal skills and the proper execution of Front desk operations in the PMS system to achieve goals that support the overall company’s objectives while developing and building relationships. The Night Auditor is responsible to provide professional and friendly service for guests and that all front line operations run smoothly.

This Job Description can be updated to include new tasks & responsibilities at any time at the discretion of the General Manager.

Overall Duties

1. Personally demonstrating a commitment to guest service in responding promptly to guest’s needs/complaints.

2. Empowered to deliver exceptional guest service by responsive guest assistance in a professional manner.

3. Maintaining Guest Service as the driving philosophy of the hotel.

4. To work in an efficient manner to maximize productivity and guest care following procedures set down in the Standards and Procedure Manual.

5. To bring urgent matters to the attention of the Front Office Manager, Supervisor, General Manager, Assistant General Manager.

6. To maintain standards of punctuality.

7. To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operations.