Senior Manager, Service Planning

Reference #
2+285

Posted on
0+ Apr 2026

Closes on
04 Jun 2026 0+:00

Location(s)
Auckland Office, Hamilton Office

Expertise
Information Technology

Job level(s)
Experienced, Management

Work type(s)
Permanent full-time

Newly created, long-term scope, evolution, and growth opportunities.
Lead a high-impact change programme
Shape a newly created role with scope to drive value
About us

Genesis Energy, one of New Zealand's largest energy generator and retailer, is on a mission to power a sustainable and thriving Aotearoa. We have a unique role to play in New Zealand's transition to an electric lifestyle and achieving New Zealand's Net Zero 2050 goals.

By joining us, you will play your part in supporting the delivery of innovative energy solutions which will create a more sustainable future for our customers, company and for Aotearoa.

About the role

In this newly created leadership role, you will drive the successful design, transition, and ongoing performance of critical services across their entire lifecycle. Collaborating closely with Architecture, Delivery, and Operational teams, you'll ensure services are well-designed, efficiently delivered, and fully supported. By leveraging data and performance insights, you'll provide the business with a clear view of service effectiveness, enabling smarter decisions. Your leadership will be instrumental in ensuring smooth service transitions, aligning technical delivery with strategic outcomes.

Key Responsibilities:

Collaborate with stakeholders to integrate new initiatives into operations and develop comprehensive onboarding plans.
Coordinate with internal teams and outsourced partners for seamless transitions, ensuring compliance with security, audit, and regulatory requirements.
Monitor KPIs to track onboarding success and partner performance, while championing best practices in resource allocation, risk mitigation, and operational readiness.
About you

We're seeking a seasoned ICT professional with a strong background in technology operations, service planning, and transition management. With 7+ years of experience, with a proven track record of delivering complex system go-lives and leading cross-functional teams. Strategic and commercially sharp, you know how to maximise spend and drive value. With a deep grasp of business operations, you bring a results-focused mindset.

You bring:

Expertise in tech operations, service planning, and transition management
Experience with large-scale integrations and system rollouts
Strength in streamlining processes and using data to drive performance
Strong stakeholder engagement and relationship-building
Commercially focused with a sharp eye on value and outcomes
Preferably a Relevant degree and/or certifications, experience with cloud, digital transformation, and ITSM
A background in energy sector and ISO 27001 familiarity would be advantageous
About our benefits

At Genesis, we value your wellbeing and your contribution to our team. That's why we offer you great employee benefits for you and your family. Some of our benefits include:

Health insurance, trauma and life insurance for you, and best doctors online service for you and your family.
Electricity and gas discounts and an extra 20 power shout hours per year if you choose us as your provider.
Matching up to 4% on contributions to your KiwiSaver or if you are unable to take advantage of KiwiSaver, we'll contribute 3% with our GenSaver allowance.
A flexible working policy to support you to balance personal and professional needs.
Career development opportunities and a supportive learning culture.
We value diversity and inclusion, and we believe that equity, gender and wellness are essential for our success. We are a market leader that empowers our people to make a positive difference for our customers, our communities and our environment.

If you want to help shape the future of New Zealand's energy sector,