Customer Success Engineer

Job Title: - Customer Success Engineer- NOC

Location:- Ahmedabad, Gujarat

Experience:- 0-2 years (Fresher’s from any educational background can apply, if they want to make their career in NOC)

Preferred Required Knowledge
• Knowledge of class C IP address range ,VOIP, STP in switching
• Knowledge of LAN /WAN , jitter, latency, and basic networking.
• Routing & Switching Knowledge.

Job Description
• Resolving any issues related to the servers, networks and telecommunications by consistently troubleshooting and monitoring.
• Handling ILD customer complaint issues such as ASR, ACD, Call failure, calling card Call Failure, FAS, no RBT, mute call, NLD/ILD roaming call failure, CLI issue, one-way audio etc.
• Initiation and effective management of Trouble Ticket (TT) through the closure, paying close attention to the SLA requirement and capturing all relevant.
• Routing the traffic for ILD carriers as per RA requirement.
• Checked Carrier wise performance Report, IP report & Band Width Utilization Report.
• Coordination with different carriers while new interconnection or active carriers.
• Monitoring of Soft Switch and take corrective action.
• Analysis of Hardware/Software related alarms in coordination with Vendor and resolve the issue.
• Daily analysis of ASR &ACD.
• Working on Protocols, e.g., SS7, SIP, SIGTRAN & H.323 etc. to diagnose any reason for call failures.
• Handling performance-based issues such as low ASR, low ACD, high PDD, and blocked circuits

EDUCATION QUALIFICATION REQUIRED:

Any graduate/postgraduate preferably with the certifications like CCNA, CCNA-VOICE, CCNP.

Company Profile:

Since 2001 Bankai Infotech is a global provider of telecom solutions, enabling service providers, resellers, and content providers around the world to evolve communications and mobile financial services through technology innovations. The Company offers market-proven Switching, Provisioning, Transaction, and Service management solutions, with products serving millions of users over networks spanning across the globe. Bankai is based in Ahmedabad, India, and has vast resources in R&D, marketing, and support serving hundreds of customers.

We are a hi-tech entrepreneurial technology solution provider to voice and data service providers on a worldwide competitive landscape. Based at Ahmedabad, India with a presence on almost all continents, across the world either directly or through our other divisions. Panamax has established itself among the world's leading telecom with its presence in events like ITW, Capacity CEE, etc.

For more details about Panamax InfoTech Ltd., kindly click on the below links:- www.bankaiinfotech.com , www.bankaigroup.com