Job Description
Job Title: Data Center Engineering Operations (DCEO) Engineer
We are looking for a talented Data Center Engineering Operations (DCEO) Engineer to join our team at AWS. The ideal candidate will have experience in critical facilities management and a strong technical understanding of data center engineering operations.
The DCEO Engineer is responsible for ensuring the operational excellence of our data centers, including risk management, planning, and implementation of corrective and preventative maintenance for critical infrastructure. This role requires a result-driven individual with excellent communication and relationship management skills.
Key Responsibilities:
Act as the site primary point of contact for internal and external stakeholders involving communication and relationship management.
Meet daily hours of operations, on call requirements and response during rotations.
Manage minor and major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA's as required.
Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
Generate change management requests & incident management tickets for DCEO activities.
Work with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
Establish documentation relevant to technical support of business & facility operations.
Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.
Assist in recruiting efforts.
Support operating partners in the resolution of any infrastructure engineering issues
A day in the life involves troubleshooting facility and rack-level events within internal Service Level Agreements (SLA), performing rack installs, rack decommissioning, and facility MEP management, providing operational readings and key performance indicators to ensure uptime, managing vendor contracts, and maintaining electrical, mechanical, and fire/life safety equipment.
About the Team:
Diverse Experiences
AWS values diverse experiences. We encourage candidates to apply even if they do not meet all of the qualifications and skills listed in the job description.
Why AWS:
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
BASIC QUALIFICATIONS:
4+ years of relevant work experience in maintaining a DC or Critical space facility and has ability to prioritize in complex, fast-paced environment.
Familiar with the concepts and interaction of Service Management systems (Problem and Change).
Ability to participate in a 24 x 7 rotating shift roster.
PREFERRED QUALIFICATIONS:
Bachelor's Degree in either Electrical Engineering, HVAC, Mechanical Engineering or relevant technical (military/trade school) degree and relevant experience in a critical environment.
Understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.
Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environment.
