Hotel Front Desk Receptionist (Afternoon & Overnight Shifts)

Join The Albert Hotel – Elevate Nights in Boutique Hospitality

Position: Hotel Front Desk Receptionist (Afternoon & Overnight Shifts)

Location: Mosman, NSW 2088

Job Type: Part-Time / Casual | Afternoon & Overnight Availability Required

About Us

Located in Sydney’s prestigious Lower North Shore, The Albert Hotel is Mosman’s only boutique hotel. We are known for our timeless charm, modern elegance, and a deep commitment to impeccable guest experiences. As our hotel continues to welcome travellers from across the globe, we are seeking an experienced and professional Front Desk Receptionist to be the welcoming presence during our afternoon and overnight shifts.

About the Role

You wll be the face of The Albert during the quieter hours - playing a pivotal role in maintaining a safe, smooth, and gracious guest experience. You will handle check-ins, resolve guest inquiries, and ensure the hotel operates efficiently overnight.

Shifts required:

Afternoon: Typically 4:00pm – 10:00pm
Overnight: 10:00pm – 7:00am (including weekends and public holidays)
Your Responsibilities

Welcome late-arriving guests with genuine warmth and professionalism
Manage phone and email inquiries with excellent telephone etiquette
Oversee check-ins, late check-outs, and room change requests
Reconcile end-of-day transactions and prepare operational reports
Handle guest complaints or incidents with patience and discretion
Maintain a safe, quiet, and well-presented lobby environment
Provide food and beverages selected by guests from our set Day-Menu with efficiency and attention to presentation
What We Are Looking For

Previous experience in a front desk or overnight hotel role
Fluent written and spoken English with outstanding communication skills
Strong customer service focus with the ability to remain calm under pressure
Impeccable attention to detail, especially when handling transactions and reporting
Confident in handling emergency or late-night situations professionally
Strong computer literacy; including Hotel Property Management software experience
RSA certificate or willingness to obtain
Food Handlers (Basic) Certificate or willingness to obtain
Flexibility to regularly work overnight and late evening shifts
What We Offer

Competitive rates (Hospitality Industry General Award)
Work-life balance with a predictable shift pattern
Supportive, team-driven environment that values your contribution
Opportunities for career growth in boutique hospitality
A peaceful, prestigious location in the heart of Mosman
Apply Now

If you believe you have what it takes to deliver gracious, dependable hospitality with a passion for exceptional guest service, apply today to become a key part of our overnight team.

Submit your CV and a short cover letter outlining your availability and relevant experience.
Please note: Only shortlisted candidates will be contacted.

“At The Albert, exceptional service never sleeps. Every hour is an opportunity to make someone feel at home — because true luxury is found in the warmth of a genuine welcome.”

Job Type: Part-time

Pay: $30.00 – $35.00 per hour

Benefits:

Employee discount
Supplementary Pay:

Penalty rates
Application Question(s):

Do you have flexibility to regularly work overnight and late evening shifts, including weekends and public holidays?
Experience:

Front desk: 1 year (Required)
Customer service: 1 year (Required)
Licence/Certification:

RSA (Preferred)
Work Authorisation:

Australia (Required)
Work Location: In person