ICT Support Engineer

About Us

Hanshow is a global leader in Electronic Shelf Labels (ESL) and digital store solutions, including LCD displays, digital signage, payment systems, and AI-powered retail technologies. We provide tailored IoT touchpoints that help retailers:

Streamline operations
Improve profitability and efficiency
Deliver customer-centric insights
Enhance customer experiences
With over 20,000 stores served in 50+ countries, Hanshow is transforming the retail landscape worldwide.

Hanshow Australia Pty Ltd, established in 2021 and based in Macquarie Park, NSW, is a fast-growing company revolutionizing retail through cutting-edge electronic pricing solutions. Our key partners include Woolworths, Coles, Total Tools, and Bunnings.

The Opportunity

Due to continued business growth, we are seeking a motivated and technically skilled ICT Support Engineer to join our dynamic team. In this role, you will support the deployment, maintenance, and troubleshooting of Hanshow’s ESL and digital store technologies across Australia. You’ll collaborate with internal teams, retail clients, and international colleagues to ensure system stability and customer satisfaction.

Key Responsibilities

Oversee the installation and maintenance of ESL systems
Troubleshoot hardware, software, and network issues related to deployments
Collaborate with internal teams for system integration and real-time problem-solving
Conduct system testing and QA during deployments and upgrades
Facilitate communication between clients and internal teams to enhance product functionality
Prepare technical documentation and training materials
Liaise with the Head Office (in China) for application-level support
Support system integration between Hanshow solutions and client platforms
Required Skills & Experience

Bachelor’s degree in IT, Computer Science, Engineering, or a related field
Minimum 1 year of experience in ICT support, preferably in retail technology or IoT
Strong knowledge of network configuration, system integration, and troubleshooting
Excellent project management and problem-solving skills
Familiarity with JavaScript and HTML is an advantage
Prior exposure to ESL technology or retail systems is highly desirable
Strong communication skills and ability to work across international teams
Fluency in Mandarin (spoken and written) is essential, due to frequent communication with our head office and international technical teams
Job Type: Full-time

Pay: $70,000.00 – $+0,000.00 per year

Benefits:

Free food
Schedule:

Day shift
Supplementary Pay:

Performance bonus
Language:

Mandarin (Required)
Work Authorisation:

Australia (Required)
Work Location: In person