Front Desk Agent

Education:
Expérience:

Education
Secondary (high) school graduation certificate

Work setting
Hotel, motel, resort

Tasks

Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Perform light housekeeping and cleaning duties
Provide customer service

Computer and technology knowledge
Central reservation system (CRS)

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Work under pressure
Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player

Screening questions

Are you currently legally able to work in Canada?
Do you have previous experience in this field of employment?

Experience
1 year to less than 2 years

Financial benefits

Bonus
Durée de l'emploi: Saisonnier
Langue de travail: Anglais
Heures de travail: 15 to 40 hours per week