Front Desk Agent

This is more than just a job, we offer an experience and memories that will last a lifetime! We have a relaxed working environment within a close-knit group, who value diversity, inclusion, teamwork, and positive communication.

The vibe of our urban hostel in the amazing city center of Calgary is close to restaurants, museums, nightlife, shopping, festivals and riverside bike and walking paths. It’s a short drive to UNESCO World Heritage Sites such as Head-Smashed-In Buffalo Jump, Dinosaur Provincial Park, Waterton National Park or world class skiing in Banff and Lake Louise. Calgary has something for everyone.

Stay connected to the backpacking community and share all your favorite local spots with like-minded travellers. Working at HI Calgary offers a fun and friendly opportunity.


What's in it for you

A laid back, casual work environment that is a lot less stuffy than working in a hotel
Have fun with a tight-knit group of colleagues on shift and in your free time
Free breakfast
Free coffee and tea all day
Free meal during guests’ social events
Free HI Membership
Free stay at other HI properties
50% off for Family and Friends at our regional HI properties
40% off meals at our regional HI properties
Discounted tours
Free FAM trips
Room for growth - Many of our leaders started out on the front lines, and we’re eager to promote from within and provide opportunities to try out different roles.


What you will be doing As a Front Desk Agent:

You’re the first and last impression our guests have. You’ll welcome travelers, provide outstanding service, and help create a warm, inclusive, and vibrant hostel environment.

Greet and check in/out guests from around the world

Provide local info, promote events, and offer insider tips

Handle bookings, payments, and general inquiries

Keep things running smoothly and support other departments as needed

What you will be doing As a Night Auditor (when scheduled):

You’ll ensure the hostel is safe, calm, and well-organized overnight.
Maintain a secure and respectful overnight atmosphere

Complete nightly audit tasks and ensure accurate financial records

Assist late check-ins or early check-outs

Address guest needs and emergencies with professionalism and care


What we look for

Ideally, you’ll have some prior Front Desk experience in a hostel environment. We’ll train you up on our Property Management system, but some PMS experience will be a key asset to get you through the door.
You’ll need to be a quick learner and bring your willingness to learn more – you will become an expert on all things to do with the hostel, and the town, as guests will turn to you for answers on everything.
You’ll also need to bring your positive energy and humor to work every day. Forget about best employee of the month, we reward the most FUN employee!
And finally, you’ll have to be able to handle stressful times with a smile and quickly come up with the best solution for any given problem (don’t worry, a supervisor should always be nearby and willing to help).

Join our community

If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, this is the kind of place for you.

Our team is made up of people from all over the world who are bound by our shared desire to discover new places. Whether this is just a short stop on your backpacking journey, or you are looking to join a community of folks committed to travel, there is a spot for you at HI where you can belong.

Check out what it's like to live and work here: https://hihostels.ca/en/careers/live-work-hi-calgary