Guest Service Agent

Job Overview
We are seeking a dedicated and friendly Guest Service Agent to join our hospitality team. This role is essential in creating a welcoming environment for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess excellent customer service skills, a passion for hospitality, and the ability to communicate effectively with guests from diverse backgrounds.

Responsibilities

Greet and check in guests upon arrival, ensuring a smooth and efficient process.
Provide exceptional customer service by addressing guest inquiries, requests, and concerns promptly.
Manage phone systems to handle reservations, cancellations, and inquiries with professionalism and courtesy.
Assist guests with information about hotel services, local attractions, and amenities.
Maintain accurate records of guest information and transactions at the front desk.
Collaborate with other hotel departments to ensure guest satisfaction and resolve any issues that arise during their stay.
Uphold hotel policies and procedures while maintaining a positive atmosphere for guests and staff alike.
Experience

Previous experience in guest services or a front desk role within the hospitality industry is preferred.
Bilingual or multilingual abilities are highly desirable to accommodate diverse clientele.
Strong phone etiquette skills to ensure clear communication with guests over the phone.
A commitment to providing outstanding customer service in a fast-paced environment.
Familiarity with hotel management software or phone systems is a plus.
Join our team as a Guest Service Agent and play a vital role in delivering exceptional experiences for our guests!

Job Types: Full-time, Permanent

Pay: $16.25-$17.25 per hour

Benefits:

On-site parking
Paid time off
Flexible language requirement:

French not required
Schedule:

Day shift
Evening shift
Holidays
Monday to Friday
Morning shift
Night shift
On call
Weekends as needed
Ability to commute/relocate:

Stellarton, NS B0K 1S0: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Work Location: In person