Front Desk Agent

Front Desk agents at our company are responsible for greeting customers and clients in a professional, punctual manner, answering questions and directing them to the appropriate department. Front Desk Agents must be capable of multitasking and quickly responding to any security or safety concerns that arise. This position involves working in a fast-paced environment and is a great starting point for someone who is just entering the workforce.

Responsibilities:

Provide support to guests and employees for all front desk needs.
Respond to inquiries about services and amenities.
Arrange for maintenance and repairs.
Assist with rental transactions.
Administer guest complaints and concerns.
Summary

As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. Utilizing core skills in customer service, front desk operations, and guest services, you will handle inquiries, reservations, and requests efficiently. Your premium skills in multilingual abilities and phone etiquette will enhance communication with a diverse clientele, creating a welcoming atmosphere. With a background in hospitality and experience with multi-line phone systems, you will contribute to maintaining a high standard of service and guest satisfaction in a fast-paced hotel environment.

Job Types: Full-time, Permanent

Pay: From $16.25 per hour

Additional pay:

Overtime pay
Benefits:

Dental care
Extended health care
Life insurance
Vision care
Flexible language requirement:

French not required
Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Night shift
On call
Weekends as needed
Ability to commute/relocate:

Saskatoon, SK: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Work Location: In person