Guest Service Agent - Canada Summer Program

The Government of Canada funded this job through the Canada Summer Jobs program. Learn more about the program, by visiting the Job Bank: Youth website

To apply for this job, you must:

Be aged between 15 and 30 years old on the start date of the job;
Have a valid Social Insurance Number (SIN); and
Be a Canadian citizen, a permanent resident of Canada, or a person who has been granted refugee status in Canada.
International students and other temporary residents of Canada are not eligible.

Contact the employer to learn more about the job and apply.

Acclaim Hotel is seeking a Hotel Guest Service Agent (Summer/Seasonal) to join our team at a top-rated hotel in Calgary, NE. The Guest Service Agent will report directly to and receive supervision from the Guest Services Manager and will be responsible for providing customer service to our guests.

Responsibilities:

Verbal and written communication ability in the English language required.
Greet guests and check them in and out of the hotel in a timely and efficient manner.
Respond to guest inquiries, requests, and complaints in a professional and courteous manner.
Provide information about hotel amenities, services, and local attractions to guests.
Process reservations and cancellations, and manage room inventory.
Manage cash and credit transactions accurately and securely.
Handle phone calls, emails, and other communications from guests and internal departments.
Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Maintain accurate and up-to-date records of guest interactions and transactions.
Resolve any issues that arise during the guest's stay, including but not limited to billing disputes, room changes, and maintenance requests.
Follow hotel procedures for emergency situations and maintain a safe and secure environment for guests and employees.
We are looking for a motivated and reliable individual who is passionate about providing exceptional customer service and creating a memorable guest experience. If you meet the above requirements and are interested in joining our team, please submit your resume and cover letter for consideration.

Job Types: Part-time, Fixed term contract, Seasonal
Contract length: 8 weeks

Pay: $17.00 per hour

Expected hours: No more than 32 per week

Additional pay:

Bonus pay
Overtime pay
Retention bonus
Benefits:

On-site parking
Flexible language requirement:

French not required
Schedule:

8 hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
Weekends as needed
Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Work Location: In person