Lead Field Service Technician- Controls/Security

Lead Field Service Technician – Controls/Security

Responsible for responding and resolving service calls, providing technical support, and troubleshooting various issues for our customers, for Honeywell’s HVAC, automation controls, life safety, fire, and security systems. Additional responsibilities may also include technical delivery of small service jobs, preventative maintenance, customer training and installations. You will also be responsible for ensuring the necessary paperwork is accurate, timely and thoroughly completed with minimal supervision.

Key Responsibilities:

Technical and Job-Related Responsibilities:

Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule.
Complete documentation of all work done, including all readings, offsets, etc.
Perform system backups, install appropriate updates and patches
Maintain customer system documentation with any configuration or model changes.
Respond to emergency service calls as required
Keep abreast of changes and new developments in product and preventive maintenance techniques
Availability for and performance of duties outside of normal working hours as required
Customer Management:

Promote, build and maintain good customer relations
Keep Supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems
Demonstrate system and provide training to customers as required
Be aware of service contract scope of service, equipment coverages, and requirements
Health and Safety:

Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment
Administrative Responsibilities:

Be responsible for Honeywell’s assets such as tools, software, and site database
Keep documentation and paperwork up-to-date
Real time job reporting
YOU MUST HAVE

3+ years of field experience in HVAC or security experience, automation controls, life safety, and security systems
Post-secondary education in electronics or technical field.
Immunization (including COVID-1+ vaccination) as required by the customer and in accordance with the Public Health Act
Valid G Driver License.
WE VALUE

Previous customer service experience
IT experience (networking)
Fire Safety (CFAA)
Good written and oral communication
Ability to follow instructions and identify mistakes
Bachelor’s degree or technical/professional certificate
Good presentation skills.