Senior Salesforce Developer

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.


Job Description

What You’ll Do:

Reporting to the Manager – Digital Solutions, you’ll be responsible for building applications with no-code and code without compromise. As a Senior Salesforce Developer - CRM, you will be an integral part of OTIP’s TE Digital team, delivering innovative customer experiences using a mix of Salesforce and industry standard tools to solve complex business problems.

The core parts of your role will be to:

Design, develop and implement Salesforce multi-cloud CRM solutions that support OTIP initiatives.
Collaborate with key stakeholders across the business, identify and gather their requirements and needs, and translate them into technical specifications and Salesforce CRM solutions.
Configure necessary Salesforce solutions to meet business requirements.
Design, develop, and maintain custom Salesforce UI and programing logic in LWC and Apex.
Develop, maintain, and optimize API-based integrations between Salesforce CRM and other systems, ensuring data integrity and seamless data flow.
Conduct testing, troubleshooting, and regression activities to ensure reliability and performance of Salesforce CRM solutions.
Troubleshoot and resolve technical issues related to Salesforce CRM implementation, integrations, and data/content management.
Resolve incidents and problem tickets related to Salesforce CRM solutions.
Work with the TE Security team to maintain the security and integrity of OTIP’s Salesforce CRM solutions.
Source control and task management via Azure DevOps.
Contribute to technical documentation.
Share knowledge of Salesforce platform capabilities and product features. Support the creation of training materials.
Support the Salesforce Administrator, as needed.
Assess Salesforce seasonal release impact and lead efforts to keep OTIP’s Salesforce implementations current.
Monitor and stay current with Salesforce CRM best practices, new features and updates and proactively identify opportunities to enhance OTIP’s Digital Solutions, improve efficiency and effectiveness.