NDIS Support Coordinator

Support Coordinator (Casual) – Melbourne Region

Mercy Homecare Services | Culturally Inclusive, NDIS-Registered Provider

About Us

At Mercy Homecare Services, we are a values-driven, modern NDIS provider offering multi-disciplinary allied health and support services with a strong focus on culturally and linguistically diverse (CALD) communities.

Our mission is to bridge the gap in disability services by providing person-centred, accessible, and culturally safe care across Melbourne and Sydney. As a fast-growing and community-rooted team, we are passionate about empowering individuals and families to thrive.

About the Role

We’re currently looking for a vibrant and dedicated Casual Support Coordinator to join our Melbourne-based team.

In this role, you will:

Support participants to navigate and implement their NDIS plans
Foster independence, community engagement, and goal achievement
Help participants build their capacity by connecting them with appropriate informal, mainstream, and funded supports
You’ll work closely with participants, families, service providers, and our internal team to ensure everyone feels supported, informed, and empowered.

Your Responsibilities

Coordinate, monitor, and review supports in line with each participant’s goals
Facilitate referrals and engage with providers across health, education, housing, and community sectors
Maintain accurate records, service notes, and outcome tracking
Participate in regular team meetings and reflective practice sessions
Attend community events or networking opportunities (optional)
About You

You’re someone who brings energy, empathy, and accountability to your work. You believe in the importance of community-led care and equitable access to services.

Key Skills & Experience:

Strong knowledge or lived experience with the NDIS framework
Experience in support coordination, case management, or related disability sector roles (preferred but not essential)
Sound communication, organisation, and documentation skills
Culturally responsive and inclusive practice
Reliable vehicle and Australian Driver's Licence
Relevant qualification in Social Work, Psychology, Community Services or similar (desirable)
Role Details

Position Type: Casual (2–3 days/week to start, with flexibility to grow)
Schedule: Day shift, fixed hours, Monday to Friday only
Hourly Rate: $35–$50/hour + super + optional bonuses (based on experience)
Location: Melbourne (hybrid office/remote flexibility)
Why Join Mercy Homecare Services?

A collaborative, culturally inclusive team environment
Flexible hours that work around your lifestyle
Opportunity to grow within a fast-scaling NDIS organisation
Professional development support
Rewarding work that genuinely impacts lives
How to Apply

Ready to make a difference? We’d love to hear from you.

Please apply via Indeed with your CV and a short cover letter outlining why you’re passionate about support coordination and how you align with our values.

All levels of experience are encouraged to apply — we care more about your values than a perfect CV.

Job Type: Casual

Pay: $35.00 – $50.00 per hour

Expected hours: 22 – 28 per week

Benefits:

Professional development assistance
Travel reimbursement
Work from home
Schedule:

Day shift
Fixed shift
Monday to Friday
No weekends
Application Question(s):

Do you have a valid tertiary qualification in a relevant field social worker, psychology, allied health, community services, nurse, social or health science professional?
Experience:

Support Coordination: 1 year (Preferred)
Licence/Certification:

Working with Children (Required)
NDIS Workers Screening Check (Required)
Work Location: Hybrid remote in Truganina VIC 302+