Dispatcher/Customer Service

We are a growing family-owned HVAC company located in Hamilton and servicing the Golden Horseshoe area. We specialize in providing heating and cooling services to home and business owners. In this role, you will be answering the incoming calls at the office, taking in the customer information, booking the customers into our scheduling software and following up after their HVAC service.

You will be the main point of communication between technicians, our customers and the office. You will manage the scheduling of service calls from start to finish and work directly with the service coordinator.

Role and responsibilities may include:

Answering the phone and recording accurate customer information.
Dispatch calls to HVAC technicians and relay information to customers to ensure proper communication between all parties.
Create work orders, dispatch to technicians, and be the point of contact between the technicians and the office.
Use Google Drive (Docs, Google Sheets) and Excel on a daily basis.
File away documentation
Follow up on customer payments
Process warranties related to jobs
Record and process payments

This role is not for those who do not like taking/ making phone calls or talking to people as this role requires thinking on your feet, managing difficult phone calls and ensuring customers are happy.

Requirements:

A good knowledge of the geographic area.
Excellent teamwork skills.
Fast & accurate skills in data entry and information gathering.
Work in a fast-paced environment.
Prioritize and keep an organized system.
A working knowledge of Jobber & QuickBooks would be an asset.

Job Types: Full-time, Permanent

Additional pay:

Overtime pay

Benefits:

Dental care
Extended health care
Life insurance
On-site parking

Flexible language requirement:

French not required

Schedule:

8 hour shift
Monday to Friday

Experience:

HVAC Dispatch: 1 year (preferred)
Customer service: 2 years (preferred)

Language:

English (required)

Work Location: In person