Customer Service Representative/Order Entry Clerk

Tony Deodato & Sons is Kingston’s premier provider of wholesale produce, servicing restaurants, retailers, and institutions in southeastern Ontario since 1+23. We are expanding our team, seeking a full-time customer service representative who will play an integral role in developing and maintaining positive relationships with our customers.

The ideal candidate:

is personable with excellent verbal and written communication skills, delivering exceptional customer service while interfacing with clients over various mediums;
excels at working in a team-oriented environment in an open concept workspace while also being able to work independently when required;
is detail oriented, producing accurate output when performing data entry in a demanding and fast paced office environment;
is tech savvy and must demonstrate the ability to quickly learn and adapt to unique industry software packages.

Duties include:

liaising with customers, developing and maintaining positive relationships;
providing customers with information regarding products and pricing;
answering incoming calls and emails;
taking customer orders over the phone and transcribing orders received by email swiftly and accurately into to sales order software;
managing customer inquiries and resolving customer complaints in a timely manner, arriving at mutually agreeable solutions;
compiling, reviewing and organizing required paperwork for outgoing shipments;
performing day-to-day administrative tasks, entering data, and maintaining accurate records as required.

Compensation:

$20/hr
benefits package offered (waiting period applies)
pension plan

Requirements

High school diploma
Call centre, sales, or other industry specific experience (restaurant, grocery, etc.) is preferred
Knowledge of the produce industry is a plus

Additional information

Work week consists of 40+ hours per week. Weekend work will be required.
Work must be completed on-site. Remote work is not an option for this position.
On-the-job training is provided.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Additional pay:

Overtime pay

Benefits:

Casual dress
Company pension
Dental care
Extended health care
On-site parking
Store discount

Schedule:

Day shift

Work Location: In person