Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and promote our products and services through effective communication. A strong emphasis on in-person / phone etiquette and customer satisfaction is essential.

Responsibilities

Respond promptly to customer inquiries via in-person, phone or email.
Provide accurate information about products and services to customers.
Assist customers in troubleshooting issues and resolving complaints effectively.
Maintain detailed records of customer interactions and transactions through data entry.
Collaborate with team members to enhance the overall customer experience.
Follow up with customers to ensure their needs have been met satisfactorily.
Stay informed about product updates and company policies to provide accurate information.

Requirements

Proven experience in a customer service role is preferred.
Strong communication skills with the ability to convey information clearly and effectively.
Excellent in-person / phone etiquette and interpersonal skills.
Familiarity with data entry processes and basic computer skills.
A positive attitude with a commitment to providing outstanding customer service.

Join us in delivering exceptional service that makes a difference!

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 40 – 44 per week

Additional pay:

Overtime pay

Benefits:

Company pension
Dental care
Extended health care
On-site parking

Schedule:

Monday to Friday
Weekends as needed

Education:

Secondary School (preferred)

Experience:

Customer service: 1 year (preferred)

Work Location: In person