Sales Associate

We specialize in hard-to-source interior and exterior home finishing products including flooring, doors, mouldings and especially wood products. Our employees are trained to help our customers with every step of their projects – big or small! From the moment you enter the store, to helping carry out your bundles, answering any questions you have and finding the right product that fits – we are the experts you need to know! We are a family owned and operated building supply company. We carry high quality, responsibly sourced products and are committed to providing outstanding value and personalized, one-on-one service to all of our customers. We are proud to have been in business 55+ years with stores across Canada and in the Pacific Northwest region of the United States.

SUMMARY OF POSITION

The Sales Associate’s main priority is to deliver an exceptional customer service experience to our customers by suggesting the right products and services necessary to complete their projects. This could possibly lead to a permanent position. Our Sales staff work with our customers through the entire sales cycle – from initial greeting of customer by name to the final handshake after vehicle is loaded. Our products require a solution & suggestion-based approach to compliment our customers’ projects. This ensures a dynamic & exciting sales experience for everyone involved – far different from our competitors.

THE BENEFITS

Join a strong Building Supply Company that has successfully operated for 55+ years
Competitive Pay | Employee Benefit Program | Employee Well-Being Program
Paid Vacation time & paid Sick-Days
Not required to work Evenings, Sundays & Statutory Holidays
Consistent, safe, healthy work environment
Employee deep-discounted pricing on full range of building materials

KEY RESPONSIBILITIES

Ensure every customer experience exceeds the customer’s expectations – greet every customer by name and a smile!
Assisting customers and Contractors with locating products in the Store
Promote features/benefits of all products & services provided
Actively participate, help develop, and contribute to sales training initiatives
Find innovative methods to supply products to customers currently out of stock
Placing regular stocking & Special Orders and processing front-counter transactions
Ensure all product spaces (shelf, floor, pegs, racks) are adequately stocked
Actively monitor stock levels, cleanliness, accuracy of signs & store navigation
Handle customer problems & complaints in a positive & constructive manner
Diligently follow Check-lists, policies, processes & procedures
Assist with cutting orders for customers utilizing power tools
Demonstrate ability to identify grades, dimensions & species of lumber

KEY REQUIREMENTS

Minimum Grade 12 Education
Applicants with prior Building Supply or Woodworking Industry experience will be given preference. However, applicants with professional skills from other industries will be strongly considered and provided industry training from Windsor Plywood.
Strong work ethic and self-motivated/self-directed, with an ability to work independently using sound judgment, logical reasoning skills, and intuition
Excellent verbal and written communication skills in English
Ability to be personable and social with customers to help deliver sales
Prioritize tasks and manage time effectively, always mindful of the customer
Flexible, honest, acting in all situations with professionalism and integrity
Deal with changes, delays, or unexpected events in a professional & timely manner
Use woodworking machinery for minimal routine cuts to support projects in the Shop
Permanent resident of Canada and a Drivers License is preferred