Job Description
About Us
We empower companies to make work safer and more connected by providing them the best tools and expertise.
Founded in 1+++, Tsunami Solutions and its signature SafetyLine Lone Worker app has led the way for the lone worker safety sector, helping to protect all workers out of visual and auditory contact of a coworker, so that they could return to safely to their families at the end of the day, even if they are alone.
SafetyLine is available to monitor workers no matter where they are located and what circumstances they are in. SafetyLine provides lone worker safety to workers in Canada, as well as internationally.
We are a purpose-driven company guided by our core values of Empathy, Excellence, Empowerment, Family and Innovation.
About the Role
We’re looking for a reliable and detail-oriented Billing & Administrative Coordinator to support our finance, customer success, and operations teams. This is a role that blends billing responsibilities, general administrative support, and first-level customer service.
You’ll be a key player in ensuring customers are billed accurately, payments are processed efficiently, support tickets are responded to promptly, and internal operations run smoothly.
Key Responsibilities
Billing & Payments
Generate and send invoices accurately (Sage).
Process recurring and one-time invoices (monthly, quarterly).
Manage custom client invoicing and client payment portals. (ADP Open Invoice, Ariba, etc.)
Process EFT, credit card, and cheque payments and ensure accurate AR entries.
Follow up on overdue accounts and expired/expiring credit cards.
Ensure proper tax application and compliance across all invoices.
Customer Support & Communication
Monitor and respond to billing-related customer support tickets (Zendesk).
Provide friendly and timely responses via phone and email to customers with payment, invoice, or account questions.
Coordinate with internal teams to resolve customer inquiries efficiently.
Administrative Support
Maintain accurate records in Salesforce and SharePoint.
Assist in updating internal documentation, procedures, and templates.
Support scheduling, follow-ups, and coordination of internal and external meetings.
Prepare monthly reports and assist with data entry or report distribution.
Help organize digital product files, process improvement documents, and other admin tasks as required.
Skills & Qualifications
Experience in a finance, billing, or administrative role (SAAS or software experience a plus).
Familiarity with Sage, Salesforce and the Microsoft 365 suite, including Excel, Word and Teams.
Strong organizational and time-management skills.
Excellent customer service and written/verbal communication skills.
Detail-oriented with good financial accuracy and problem-solving skills.
Comfortable working independently in a remote environment.
Why Join the Tsunami Team?
Flexible work hours & remote work environment.
Comprehensive health benefits & education support (for eligible employees).
Friendly and supportive team culture.
Work with a mission-driven company making a real difference in workplace safety.
To Apply
Please send your resume and a short cover letter.
To find out more, call us at +1 604 44+ 4238
We thank all applicants for their interest — only those selected for interviews will be contacted.
Tsunami Solutions
Job Type: Full-time
Pay: $60,000.00-$70,000.00 per year
Benefits:
Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Tuition reimbursement
Vision care
Wellness program
Work from home
Schedule:
8 hour shift
Monday to Friday
Location:
Lower Mainland, BC (required)
Work Location: Remote
