Assistant Manager/Duty Manager

About Us
Iris Capital is a leading hospitality and property group with a commitment to excellence across our venues. At Iris Capital, we believe in the power of people and community. We are committed to creating a welcoming and empowering environment where our team feels valued and supported. Our focus on professional growth, high performance, and outstanding hospitality enables us to deliver extraordinary experiences for both our guests and staff.

The Role
We’re seeking a Duty Manager to join the leadership team at The Palms Hotel, one of Iris Capital’s top-performing gaming venues. This is an exciting opportunity to be part of a venue known for its strong reputation, fast-paced environment, and high standards in service and compliance.

Reporting directly to the Licensee, you’ll play a key role in overseeing daily operations, leading the team during busy trade, and ensuring a smooth and consistent customer experience across gaming, TAB, bar, and accommodation services. You’ll bring operational excellence, a strong work ethic, and a passion for performance.

What We’re Looking For

Proven experience in a hospitality management role
Strong knowledge of gaming and TAB operations
Current RSA, RCG & ARCG certifications (mandatory)
Hands-on leadership approach with a high level of accountability
Ability to lead and inspire a team in a high-volume environment
Driven, self-motivated, and focused on results
Excellent customer service and conflict resolution skills
What We Offer

Competitive salary: $73,000 – $85,000 + Super
Opportunity to grow within a dynamic hospitality group
Work with a passionate team at a top-ranking gaming venue
Supportive workplace culture that values initiative and teamwork
Schedule:

Rotating roster including mornings, days, and evenings
Work Authorisation:

Must have the right to work in Australia
In-person role
If you're ready to take on a career-defining role at one of the region’s top venues, apply now and be part of the Iris Capital team.

Job Type: Full-time

Pay: From $73,000.00 per year

Schedule:

Afternoon shift
Day shift
Evening shift
Night shift
Public holidays
Rotating roster
Shift work
Weekend availability
Application Question(s):

Are you able to commit to a full-time rotating roster?
Work Authorisation:

Australia (Required)
Work Location: In person