Job Description
Join our Dynamic team as a French Bilingual Contact Agent
Starting Wage: $22.00
Full Time and Part Time Day/Afternoon/Evening SHIFTS
Dynamic BDC Contact Center is excited to support automobile manufacturers and dealerships with their customer service needs. We need friendly, professional, and helpful agents to work for us remotely, answering questions, scheduling appointments, providing up-to-date information, and addressing any concerns, with the utmost sense of care for the customer. The ideal candidates will have a passion for helping others, while exhibiting a winning attitude. In return, Dynamic BDC will support you with training, tools, and support to ensure your success!
At Dynamic BDC, we support clients in multiple avenues throughout the United States by handling marketing opportunities on their behalf. We provide services for the world's largest automotive manufacturers and dealerships ensuring an elevated level of customer service through exceptional client and customer interactions.
About the job:
As an At Home/Remote Expert Customer Service Representative, you will ensure an excellent customer service experience for the customer, utilizing your training and outstanding customer service skills while handling outbound and inbound calls.
You will be communicating with customers and Dealerships both in the United States and Canada and must be proficient in speaking and writing in French.
What You Will Do:
Provide exceptional customer service over the phone answering questions and resolving concerns for the customer.
Employ problem-solving skills to assist the customer.
Provide issue resolution for customer concerns dealing with service appointments and questions about their vehicle.
Consistently exhibit a patient and friendly demeanor with the customer
Manage through multiple systems, programs, and screens simultaneously; properly logging calls in the system.
Accurately maintain customer database and ensure all records are updated.
Handle inbound calls and outbound calls using a manual dialer.
What You Will Bring/Position Requirements:
Experience communicating with French Canadian customers.
Must have your own home office computer equipment and maintain equipment:
Computer with minimum requirements:
Operating system:
Windows 10 Home, Pro or Enterprise or Windows 11
MacOS 11 Big Sur, MacOS 12 Monterey and 13.0 Ventura
Full access to all functions (no business or school owned computers)
Processor:
4th gen Intel i3 processor (or AMD or Apple equivalent) or better
Memory:
8GB of memory (RAM)
Browser:
Chrome
Firefox
Internet and Networking Requirements
Broadband internet (fiber, cable, DSL)
Wired network connection - An Ethernet port or USB-to-Ethernet adapter
Other equipment:
2nd Monitor for dual screens
Webcam
Corded, not wireless, USB headset with noise canceling mic
Quiet, private workspace.
A quiet place to work online. It’s critical to prevent background noise on calls by choosing a distraction-free area where callers can’t hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.
Skills Required
Excellent verbal and written communication. Our agents will be speaking to customers from all over the country, so excellent listening and speaking skills are paramount
Proficient use of technology, including computers and databases.
Strong typing skills and website navigation skills.
Representatives will need to competently and professionally use our customer service tools, scripts, and applications.
Previous experience in a customer support role preferred.
A positive, customer-first attitude at all times.
Ability to problem solve in order to properly assist the customer.
We trust our agents with taking care of sensitive customer information
18 years of age or older
What Dynamic BDC Will Bring:
Paid Training
Competitive pay rates
Career growth, and leadership development opportunities
Employee Referral Bonus Plan
Dynamic BDC is an Equal Opportunity Employer
Dynamic Acquisitions Co. LLC participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please read the E-Verify Notice available in English and Spanish ( https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf ) before proceeding with your job application. Additional information about the E-Verify program can also be found at www.uscis.gov
Job Types: Full-time, Part-time
Pay: From $22.00 per hour
Benefits:
Flexible schedule
Paid time off
Work from home
Schedule:
8 hour shift
Day shift
Evening shift
Monday to Friday
Weekends as needed
Work Location: Remote
Expected start date: 2026-04-28
