Account Manager, Sales

Rochester Midland Canada Corporation is looking for an experience Account Manager in the Greater Montreal Area. This Account Manager is responsible for managing client relationships, driving sales growth, and overseeing a team of service personnel that execute field service activities. This dual-leadership position requires a dynamic individual capable of balancing strategic sales objectives with operational team leadership to ensure exceptional customer satisfaction and service delivery.


ESSENTIAL JOB FUNCTIONS:

Account Management

Build and maintain strong relationships with existing and prospective customers
Develop and execute sales strategies to achieve revenue and profitability targets
Identify new business opportunities and expand market share within assigned territory
Conduct sales and technical presentations with demonstrations to showcase RMC solutions
Negotiate contracts and manage customer expectations to ensure long-term partnerships
Create customer solutions proposals including service, technology, and chemicals, along with professional presentations
Structure and communicate plans, progress, and results on a regular basis to the different RMC stakeholders
Provide market intelligence to marketing management
Create and maintain sales activity pipeline according to existing company procedures, using RMC CRM software
Provide customer accounts with regular revenue re-forecasts vs original plans
Lead overall customer experience and coordinate as needed with local sales and service teams
Deliver business reviews including KPIs to customers, either in person or remotely
Champion safety awareness & compliance with RMC team, prospects and existing corporate accounts

Customer Management

Deliver exceptional on-site customer support
Ensure timely delivery of on-site services and solutions
Mentor, and co-operate with service team members to enhance technical and customer service skills
Provide guidance on troubleshooting equipment and chemical application issues
Conduct on-site evaluations to ensure the effectiveness of implemented solutions
Oversee inventory management and ensure customers have the necessary tools and resources to be successful with RMC products
Stay informed about industry trends, competitors, and emerging technologies

EDUCATION/ SPECIAL LICENSES OR CERTIFICATION:

Bachelor’s degree in chemical engineering, Business Administration, or related field (preferred)
Valid driver’s license
EXPERIENCE:

A minimum of 10 years in Account Management / Service Management of Water Treatment / Food sanitation is required

SKILLS:

Able to build professional customer presentations using MS Office tools
Solution selling and negotiation
Ability to understand P&L, with strong attention to detail
CRM software

COMPETENCIES:

Strategic agility
Leadership
Business acumen
Change management
Effective listening
Ability to develop trust & relationships
Priority management
Effective communication and interpersonal skills
Problem Solving