Customer Service Consultant L1

JOB DESCRIPTION: Start Date: Tuesday 6th May 2026

Location: Hybrid – Office & Work from Home (after competency assessment)
Hours: 35 hours per week, rotating roster
Pay Rate: $25.80 per hour
Contract: Permanent

Are you passionate about delivering exceptional customer service and helping people? Join our inbound contact centre team and represent a trusted not-for-profit organisation providing vital Membership Services to Victorians. Enjoy a fully paid training program and ongoing support to ensure you feel confident and capable in your role.

What We Offer:

Comprehensive training – fully paid, equipping you with the knowledge and tools to succeed
Ongoing support – dedicated leaders and team support to help you grow in your role
Hybrid work model – work from home after achieving competency
Supportive team culture – a friendly and inclusive work environment
About the Role:

Handle a variety of inbound customer inquiries, including address updates, policy and procedural questions, and Member Coverage details
Provide clear, empathetic, and accurate information to customers
Process account updates and resolve inquiries efficiently
Work on a rotating roster (Monday to Friday 8:00 am - 8:00 pm, Saturday +:00 am - 5:00 pm)
What We’re Looking For:

Strong customer service experience (contact centre experience preferred)
Excellent communication and problem-solving skills
Ability to follow compliance and regulatory guidelines
Confidence in navigating multiple systems and providing accurate responses
Resilience and adaptability in a fast-paced environment
Availability to work rotating shifts
Shortlisted candidates will be required to undergo a Criminal History Background Check.