Specialist, Professional Affairs

Job description
Job Mission / Purpose:

To manage all contracts for the event requirements. This encompasses the entire operational processes related to contracts, ensuring a “Best in Class” service is created and maintained through implementing solutions to further develop, maintain and improve Franchise/HCP satisfaction, and ensure adherence throughout the changing compliance regulations within Europe.

Key Activities & Responsibilities
• Ensure monthly meetings are scheduled with Marketing/Events
• Ensure Contracts are stored efficiently and in line with GDPR regulations
• Regular meetings to support Assoc manager as deputy where necessary to ensure workload is even and capacity used effectively.
• Regular review of processes to ensure updates to any regulations, compliance policies are updated.
• Faculty Management – work with the event coordinators
• Divisional Needs Assessment
• HCP Contract Process Management
• Faculty Payment Process – work with the invoice specialists
• Ensure all HCP contracts are in line with legal, financial and compliance regulations
• Maintain understanding of relevant regulations and laws, including MedTech Code
• Establish Divisional and Country alignment for all contract related processes
• Interacting and advising business units on compliant HCP Consultant activities
• All CAPS work for contract creation
• Support with KPI management for the manager
• Support with continuous process and tools improvement reviews
• Mentor and supervise the team members where relevant with the completion of all contract submission

Education

Essential:
• College equivalent qualifications

Desired:
• Bachelor’s Degree desired but not essential

Experience

Essential:
• 4+ years of Customer service or relevant experience

Desirable
• Fluent and skilled in English (native level)
• Work experience in a Medical Device/Pharmaceutical company
• Knowledge of MedTech Europe Compliance
• Sound excel knowledge
• Experience with contract management and processing

Competencies & Behaviors
• Highly organized
• Ability to multitask
• Processed focused
• Strong interpersonal Skills
• Strong communication skills (written & verbal) at all levels
• Ability to manage professional relationships with both internal and external stakeholders
• Hard working and flexible