Web Sales Customer Support Associate

PRINCIPAL FOCUS: Under the direction of management, the Websales Customer Service Associate is responsible for the processing of online sales orders and associated internal and external communication to ensure the efficient and timely processing of online sales while providing the highest level of customer service.

PRIMARY RESPONSIBILITIES:

Provision of best in class service to customers within the online sales environment to provide the best solution for the customer
Responding to emails and phone calls in a timely and thorough manner
Process online sales orders including batching and related administrative tasks relating to payment options
Coordinate with other departments such as purchasing, warehouse, other stores etc. to investigate product and shipping status
Research and validate product conditions, process returns, refunds and exchanges
Keep personally up to date on products through Visnet and myVistek, seminars, web, discussions with colleagues, networking, membership in associations etc.
Work on other various projects, tasks and duties as assigned


COMPETENCIES:

Excellent interpersonal skills to deal with all types of people with a positive attitude
Knowledge in photo and video products and equipment, with willingness to obtain product knowledge in virtual environment
Ability to identify alternate products
Strong analytical skills to identify frauds and errors
Demonstrates high level of accountability
Detailed and accurate
Good with numbers
Comfortable working in a fast-paced environment - must be able to multi-task and adapt well to changing priorities
Competent writing skills (English)
Presents a professional image to match the Vistek brand


QUALIFICATIONS AND EXPERIENCE:

Must be available to work on the weekends.
1+ years of retail or e-commerce experience.
Competent in Microsoft suite, specifically Outlook, Word and Excel
Previous experience in a call centre is an asset
Previous work experience in data entry activities is an asset
Photo and/or Video product knowledge is an asset
Fluency in written and spoken French is an asset

Vistek LTD proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required. We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.