Airbnb Operations Associate – SD Stays

Job Title: Airbnb Property Operations

Location: Jalandhar / On-Site

Industry: Hotel Industry

Employment Type: Full-time (Night Shift)

Job Timing: 7PM-5AM

Location: Jalandhar City,Punjab

Job Summary

As the Hotel Manager, you will be responsible for managing the end-to-end operations of our Airbnb properties. This includes guest communications, housekeeping coordination, maintenance management, listing optimization, and ensuring exceptional guest experiences. You will play a key role in maintaining our reputation and driving occupancy and revenue growth.

Key Responsibilities

???? Guest Experience & Communication
• Respond to guest inquiries and booking requests across all platforms (Airbnb, VRBO, etc.)
• Manage check-ins, check-outs, and guest concerns efficiently and professionally
• Ensure all properties maintain a 4.8+ star rating by providing outstanding service
???? Housekeeping & Maintenance Oversight
• Coordinate turnovers and cleaning schedules with housekeeping teams
• Conduct quality checks (virtual or physical) to maintain property standards
• Manage maintenance requests and coordinate with vendors for timely resolution

???? Property Setup & Onboarding
• Assist in the setup of new properties including furniture setup, stocking supplies, and creating listing content
• Coordinate professional photography and ensure listings are attractive and optimized

???? Listing Management
• Optimize Airbnb listings for SEO, pricing, occupancy, and calendar management
• Work with pricing tools (e.g., PriceLabs, Wheelhouse) to dynamically adjust nightly rates
• Monitor competition and suggest improvements to enhance listing visibility

???? Reporting & Analysis
• Track occupancy rates, revenue, cleaning costs, and guest reviews
• Provide weekly and monthly performance reports to the leadership team
• Analyze data to improve operational efficiency and guest satisfaction

???? Team & Vendor Management
• Manage and communicate with cleaning crews, handymen, and service vendors
• Build relationships with local service providers in different US cities

Qualifications & Skills
• Bachelor’s / Master Degree in Hotel Management
• Minimum 2-4 years of experience in hotel, hospitality, or Airbnb property management
• Strong knowledge of Airbnb platform and short-term rental operations
• Excellent communication skills in English (written and verbal)
• Highly organized with attention to detail and problem-solving abilitiesFamiliarity with tools like Guesty, Hospitable, Hostaway, PriceLabs, etc. is a plus
• Ability to manage remote teams and vendors across time zones
• Willingness to be on-call for urgent guest or property issues

Preferred Qualifications
• Experience managing multi-city Airbnb operations in the US & India
• Tech-savvy with ability to use CRM, task management, and pricing automation tools
• Background in hospitality, real estate, or vacation rentals