user support technician

Full job description
Education:
Expérience:
Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Computer and technology knowledge
MS Office
MS Windows
Security and safety
Bondable
Basic security clearance
Transportation/travel information
Own transportation
Work conditions and physical capabilities
Fast-paced environment
Repetitive tasks
Attention to detail
Experience
1 year to less than 2 years
Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 30 hours per week