Office Coordinator

Purpose of the Position:

The Office Coordinator is responsible for the daily administration for our Surrey and Calgary branches.

Salary Range:

To be commensurate with experience and includes the company’s employee benefit package.

Education Required:

High School diploma at a minimum. Post-secondary education is considered an asset.

Experience Required:

Previous experience in a service dispatch, receptionist, or administrative position. Computer proficiency and a thorough knowledge of MS Office, particularly Word and Excel, at an intermediate level, is required. The capability to communicate effectively in English, both orally and written is necessary.

Primary Responsibilities and Accountability

The Office Coordinator will:

Schedule, coordinate, and dispatch field service technicians.
Allocate parts and technician hours to work orders
Close out and invoice work orders
Coordinate sales projects, ensure timely procurement, communicate with customers and suppliers.
Close out and invoice all sales projects
Enter all purchase orders into company ERP system, coding correctly for department and job number. Enter, issue and track purchase orders
Enter all invoices/packing lists into company ERP system, coded correctly for customer file, department, job and general ledger accounts
Respond/reply to general company inquires
Enter all work orders into service management program
Enter all sales opportunities into company CRM
Process warranty claims and answer customer warranty inquires
Procurement of parts/supplies for service and sales jobs
Cover email and telephone parts inquiries (vacation coverage only)
Demonstrate strong verbal and written communication with vendors and customers
Perform alpha/numeric filing as required
Maintain data in various databases, as required
Perform other duties as assigned and/or required by business needs
Follow all company policies and procedures
Always perform duties in a safe, efficient, and professional manner
Personal Attributes

Positive and friendly demeanor at all times
Team player
Creative ability and good business acumen
Superior interpersonal skills
Ability to multi-task and prioritize tasks
Solid time management skills
Meet expected business deadlines
Take initiative and practice good decision making
Excellent organizational skills
Good communicator
Superior verbal and writing skills
Act as an ambassador for the company
Maintain confidentiality at all times
Benefits:

Extended health care
Dental care
Life insurance
Company RRSP Matching
On-site parking
Casual dress
Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

Casual dress
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Schedule:

Monday to Friday
Work Location: In person