Office Assistant

Magic Chest is a fast-growing and innovative e-commerce business specializing in licensed Toys. We are looking for a highly organized, motivated, and adaptable Office Assistant to support our daily operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to contribute to a dynamic team.

Duties

Respond to customer inquiries via phone, email, and chat in a professional manner.
Assist the CSR team with day-to-day administrative and clerical tasks
Handle incoming emails and calls, routing them to the appropriate team members
Prepare and manage documentation, reports, and customer records
Maintain detailed records of customer interactions and transactions using data entry skills.
Collaborate with team members to resolve customer issues efficiently.
Utilize Google Suite for documentation and communication purposes.
Perform general office tasks such as filing and organizing documents.
Qualifications

Previous experience in customer service or a related field is preferred.
Proficiency in Google Suite applications (Docs, Sheets, etc.) is required.
Strong proofreading skills to ensure high-quality communication.
Excellent phone etiquette and interpersonal skills to engage effectively with customers.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Strong data entry skills with an emphasis on accuracy.
We encourage candidates who are passionate about providing outstanding customer service to apply for this exciting opportunity. Join us in making a positive impact on our customers' experiences!

Job Type: Full-time

Pay: $1+.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress
Company events
Dental care
Extended health care
On-site parking
Store discount
Schedule:

Monday to Friday
Work Location: In person

Expected start date: 2026-05-05