Job Description
Director of Rooms
THIS JOB IS LOCATED ON-SITE IN KANANASKIS, AB.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261+276++
Reports to: Resort Manager
Achieving Excellence:
The Director of Rooms plays a pivotal leadership role in overseeing the Rooms Division at lifestyle resort, ensuring seamless operations across Front Desk, Bell team, Guest Activities & Pool operations, Concierge, and Housekeeping. This role is crucial in maintaining exceptional guest service, driving financial performance, and fostering a high-performing team culture.
Key Focuses
Strategic Leadership & Operations Management
Oversee the Rooms Division, ensuring all departments exceed brand standards and guest expectations
Conduct regular inspections of guest rooms and public areas to uphold luxury service standards
Facilitate clear communication across teams, ensuring guest requests and operational concerns are promptly addressed
Lead cross-departmental collaboration with Reservations, Sales & Events, Nordic Spa, Engineering and F&B to ensure a consistent guest experience
Financial Oversight & Revenue Management
Collaborates with the Revenue Management to optimize room inventory, pricing strategies, and occupancy levels on a day to day basis
Develop and manage divisional budgets, controlling labor expenses and operational costs while maximizing revenue
Utilize business intelligence and property management systems to drive financial success and forecasting
Team Leadership & Development
Recruit, train, and mentor staff to uphold Marriott Brand Standards, Pomeroy Resorts service standards and operational excellence
Conduct performance evaluations, manage disciplinary actions, and ensure continuous staff development
Lead pre-shift meetings, coaching sessions, and training programs alongside the People & Culture team
Guest Experience & Satisfaction
Ensure strict compliance with reservation policies, guest experience standards, and service resolution protocols
Coordinate with other departments to ensure a seamless guest experience
Respond proactively to guest requests, complaints, and feedback, implementing corrective actions where necessary
Lead the GER program, ensuring immediate attention to operational issues
Strategic Planning & Innovation
Work closely with the Resort Manager on property improvement plans and strategic initiatives
Utilize advanced property management technology to streamline operations and enhance profitability
Participate in key leadership meetings such as daily briefings, Catering Agenda, Operational planning and Executive Team meetings
Stay ahead of industry trends, identifying opportunities for products and services
Safety, Security, & Compliance
Take immediate action to ensure the safety, security, and well-being of guests and employees
Maintain compliance with health, safety, and luxury brand standards
Regularly assess guest feedback and service trends, implementing improvements for a world-class experience
Soft Skills
Critical Thinking: Apply critical thinking and problem-solving skills to address challenges and make informed decisions. Analyze data and trends for opportunities and innovation, adapting strategies to changing circumstances and market conditions.
Interpersonal Skills: Demonstrate strong communication, active listening, empathy, and collaboration to build effective relationships with guests, staff, and stakeholders. Show social awareness and cultural sensitivity to provide personalized and respectful guest services. Regularly engage with guests and staff to understand their needs and concerns.
Drive for Results: Demonstrate unwavering tenacity and commitment to achieving goals, fostering alignment, and elevating performance across all departments. Exhibit a proactive attitude, consistently seeking opportunities to enhance operational efficiency and enrich the guest experience. Uphold high standards for performance, holding team members accountable for delivering exceptional results.
Impact & Influence: Assume full accountability for the operational performance, adeptly managing performance metrics, and resolving conflicts with efficacy. Comprehend organizational dynamics and harness collaboration to cultivate a cohesive and productive team environment. Influence and inspire staff to achieve their utmost potential, aligning their efforts with the resort's vision and goals.
Lives the Core Values
Understands that their people are their customers and does not fail to keep promises
Personal communication, interactions, and behaviour support all five of the organization's core values
Experience/Passions/Education
Leadership Excellence: A minimum of 5 years of leadership experience in Rooms Division (Front Office & Housekeeping) with a deep understanding in lifestyle luxury or luxury resorts and guest-centric service principles
Financial Acumen Strong ability to analyze and interpret financial data, create budgets, and manage financial performance to meet targets
Operational Expertise: Demonstrated success in managing luxury lifestyle luxury resort operations to achieve efficiency and profitability
Relationship Building: Skilled in managing relationships with internal and external stakeholders, including franchisees and brand partners
Communication Skills: Strong written and verbal communication skills, with the ability to effectively convey messages to diverse audiences
Amazing Perks:
Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Health and Wellness benefits (some restrictions may apply)
Discounted access to our Nordic Spa
Discounted Ski Pass and Golf rates
Kananaskis Parks Pass
Season Availability, subject to cut-off dates.
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
