Executive Housekeeper

Full job description
About Us

At Infinity Hospitality, we are dedicated to creating exceptional guest experiences through world-class service, elegant accommodations, and a commitment to excellence. Located in some of Australia’s most stunning destinations, our properties are known for luxurious comfort and meticulous attention to detail. We are currently seeking an experienced and passionate Executive Housekeeper to lead our housekeeping department and uphold the high standards our guests expect.

Position Summary

As the Executive Housekeeper, you will oversee the daily operations of the housekeeping department to ensure the highest levels of cleanliness, presentation, and guest satisfaction. This leadership role requires a hands-on approach, attention to detail, and the ability to manage, motivate, and train a diverse team.

Key Responsibilities

Lead, manage, and coordinate all housekeeping operations, including rooms, public areas, and laundry services.
Develop and implement cleaning schedules, checklists, and procedures to maintain cleanliness and quality standards.
Hire, train, and supervise housekeeping staff to ensure high performance and adherence to company policies.
Conduct regular inspections of guest rooms, public areas, and back-of-house areas for cleanliness and maintenance.
Maintain inventory and manage procurement of cleaning supplies, linens, and equipment within budget guidelines.
Collaborate with front office and maintenance departments to ensure timely and efficient guest service.
Ensure compliance with health, safety, and hygiene standards.
Monitor and report on department performance, staff productivity, and guest satisfaction metrics.
Handle guest inquiries and complaints promptly and professionally.
Qualifications & Experience

Minimum 3–5 years of experience in a housekeeping leadership role, preferably in a 4- or 5-star hotel or resort.
Proven ability to manage large teams and multiple priorities.
Strong organizational, leadership, and time-management skills.
Exceptional attention to detail and commitment to cleanliness standards.
Proficiency in housekeeping management systems and Microsoft Office.
Ability to work flexible hours, including weekends and public holidays.
Certificate or diploma in Hospitality Management or similar is highly regarded.
Why Join Infinity Hospitality?

Work with a passionate and professional team in a premium hospitality setting.
Competitive salary and employee benefits.
Career development opportunities and training programs.
A positive and inclusive work culture where your contributions are valued.
Ready to make an impact?
If you're a motivated leader with a passion for cleanliness and guest satisfaction, we'd love to hear from you.

Apply now with your resume and a brief cover letter.

Job Type: Full-time

Schedule:

Afternoon shift
Evening shift
Morning shift
Night shift
Public holidays
Rotating roster
Weekend availability
Work Authorisation:

Australia (Required)
Work Location: In person