VP|AVP | Contact Center Solutioning | BPO|ITeS |12|18 yrs

Role : VP / AVP - Contact Center Solutioning ( BPO / ITeS) Location : Delhi NCR / Mumbai / Pune / Bangalore / Chennai Job Description: • Lead, plan and organize to meet the established revenue objectives of the (particular) Industry vertical by partnering with the senior leaders of the business vertical. • Lead the endtoend RFP/ RFI process for large deals in the (particular) Industry Vertical. Reviewer of cross domain bids, solutions construct and commercial model of sizeable deals to develop right win themes. • Propose delivery alternatives which address risk and investment appetite, stand out against industry competition and increase chance of our Organization's success in bid process. • Identify Business Development opportunities across the value chain, build solutions framework to address these opportunities. • Lead the team towards Content Development for marketing collateral i.e. case studies, competency documents, brochures and other relevant collaterals. • Manage, Mentor, Performance Manage the team & Develop Talent. • Would be responsible for Greater Farming penetration through proactive solution development • Ensure collaboration with the Business Unit senior stakeholders and develop a strong partnership with Sales and Client Partners. • Participation in special / strategic projects from time to time. Educational Qualification / Work Experience & Skills Required : • Post Graduate / Graduate with 10+ yrs experience into BPO , BPO Solutions (Contact Center Solutioning) atleast 5+yrs • Experience in Solutions role required • Deep understanding of business processes and an offshore business environment. • Proven client management skills • Ability to handle high pressure situations and multitask • Analytical mindset ability to understand customer requirements in a service industry and provide appropriate solution • Coordination and program management skills to interface with various stakeholders • Excellent written communication skills • Strong Domain Expertise in (particular) industry.c