Contact Centre Consultant - Tourism

Remote Working Location (Work from home)

Exciting opportunity to be part of an amazing work culture
Flexible working location and hours
Supportive environment with loads of employee benefits
Belgravia’s customer care team is looking for passionate Contact Centre Consultants in our Tourism division.


The Role


To provide support to our group of Caravan Parks, Holiday Parks and Wellness Centres across Victoria.


We currently have opportunities for two full time roles ( with some weekend work required.) The role will attract representatives who have flexible availability to work weekdays, evenings and weekends. This is a fully remote work from home position.


The role responsibilities will include:

Inbound and outbound customer communication through phone, email, SMS and live chat
Provide excellent customer service, by responding to customers’ needs or
concerns and ensure the quality of service meets agreed customer experience standards
Engaging with customers, promoting and up-selling our services
Supporting our Caravan Parks, Holiday Parks, Wellness Centres with securing and managing bookings.
Responsible for conversion of online enquires to sales
Develop positive relationships with customers to provide a great customer experience
The ideal candidate will have:

Strong attention to detail
Experience in customer facing roles
Excellent verbal communication skills
Proficient use of computers and IT systems
Solution focused
Essential qualifications:

Level 2 First Aid
Current CPR
Working with Children's Check (Employee status)
National Police check
If you do not have these qualifications, you must be willing to obtain.


The Company


BelgraviaPROis a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks.


Submit your resume and cover letter by clicking on the apply now button.


We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

A dedicated contact person to receive expressions of interest in the job, and complete a verbal job application during which the person answers questions over the telephone.
Allowing a short video submission describing their application for the job
Allowing a support person during an interview
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.


We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.