Operations Excellence/Process Excellence Leader - Global Business Services - BPO

Job description
A leading Consulting GBS (Global Business Services) client of ours is looking for an Operations Excellence / Process Excellence Leader, based in Ahmedabad Gujarat. This is not a remote of hybrid role and will be based in Gujarat itself.

We are looking for leaders with 17-25 years experience in Shared Services/BPO Operations/ Global Business Services.

The role will have the following KRAs:

- Drive GBS-wide Operational Excellence initiatives, ensuring alignment with GBS's goals and delivering measurable business value (e.g., cost savings, process efficiency, and service quality improvements).

- Act as a key advisor to GBS leadership on OE trends, best practices, and innovation within the GBS and BPO context.

- Identify and prioritize high-impact opportunities for Operational Excellence within GBS and BPO operations.

- Focus on practical problem-solving tools and day-to-day performance improvement.

- Work closely with team leads to drive measurable operational performance improvements.

- Apply tools including Value Stream Mapping, Initial Problem Analysis and Customer Journey Mapping

- Co-own the deployment strategy and execution roadmap of, ensuring successful implementation across GBS and BPO teams.