VNA Trainer//Communication Trainer//International BPO

Urgent Openings in GURGAONLeading BPOVNA Trainer//Soft Skills Trainer//Communication TrainerRequire Excellent Communication SkillsCTC UPTO 7.5LPA based on Last CTCShifts 247Require minimum 6 Months Experience as VNA Trainer/Communication TrainerRole and Key Responsibilities:• Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensurealignment with operational standards.• Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines.• Design and deliver refresher training programs in English, tailored to meet specific needs andoperational requirements.• Innovate training materials by integrating floor requirements and best practices into the trainingcurriculum.• Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes.• Foster intra- and inter-function collaboration to support seamless training and operationalprocesses.• Proactively implement best practices and contribute to value addition across multiple locations.• Attend and successfully complete the mandatory Train-The-Trainer (TTT) program.• Interact with customers as required to gather feedback and address training-related queries.• Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement.• Achieve monthly conversion and effectiveness targets, ensuring measurable improvements intraining outcomes.• Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation.• Mentor and support new trainers to enhance their effectiveness and integration into the trainingteam.• Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within theteam and with the TTBU training team.• Analyze and report training batch performance, identifying areas for improvement andimplementing corrective actions.• Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month.• Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through.• Monitor and report improvements, ensuring training initiatives drive positive changes and meetestablished goals.Key skills & knowledge:• Exceptional verbal and written communication skills in English.• Strong facilitation and presentation skills with a proven ability to engage and motivateparticipants.• Proficient in data handling, interpretation, and management.• Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computerapplications.• Excellent people management and interpersonal skills, with a demonstrated ability to buildand maintain effective relationships.• Strong organizational and time management skills, with the ability to handle multiple tasksand priorities effectively.Interested candidates can share their resume at or call at