Associate Director - Digital Transformation [ BPO ]

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ENHANCE PLUS CONSULTANT


Senior CSA- BPO
ENHANCE PLUS CONSULTANT • Mumbai, Maharashtra • via Glassdoor
14 days ago
₹24K–₹35K a month
Full–time
No Degree Mentioned
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Job description
HIRING FOR TOP INTERNATIONAL BPO
location : Malad west
• please note we do not charge any candidate :)

Requirement :
• Minimum 6 months of BPO experience required
• Excellent communication skills
• Problem Solving skills
• Strong work history

Job role :
• Inbound Customer support on voice and chat
• responding to customer queries in a timely and accurate way, via phone, email or chatIdentifying customer needs and helping customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved

Job Types: Full-time, Permanent, Fresher

Pay: ₹24,000.00 - ₹35,000.00 per month

Benefits:
• Life insurance
• Provident Fund

Schedule:
• Monday to Friday
• Night shift
• Rotational shift
• Weekend availability

Supplemental Pay:
• Commission pay
• Joining bonus
• Overtime pay
• Performance bonus

Application Question(s):
• Are you serious about joining the job immediately ?

Education:
• Higher Secondary(12th Pass) (Required)

Experience:
• Customer service: 1 year (Required)
• BPO: 1 year (Preferred)

Language:
• English (Required)

Location:
• Mumbai Suburban, Maharashtra (Required)

Willingness to travel:
• 100% (Preferred)
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Winning Edge


Associate Director - Digital Transformation [ BPO ]
Winning Edge • Mumbai, Maharashtra • via SimplyHired
5 days ago
Full–time
Apply on SimplyHired
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Job description
The Role:

- As an Associate Director of Innovation, you will be responsible for leading a team of consultants across multiple verticals who are responsible for building and executing transformation roadmap for clients in customer service domain.

Essential Job Elements:
• Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization.
• Provide communication to key stakeholder, including but not limited to; executive management, business owners, and business process leads.
• Work closely with consultants to develop business cases to analyze feasibility and impact across multiple service lines.
• Identify new technologies that are relevant to service line and have potential to be scaled
• Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement.

Profile & Experience
• Bachelor’s degree in computer science, engineering or relevant field and 15+ years of change management or transformation
• 5+ years of Program Management experience in a matrix environment
• Exposure to drive complex improvement / transformation projects across multiple accounts/domains.
• Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Experience collaborating cross functionally within all organizational levels to build collaborative relationships.
• Strong internal client-facing skills with excellent communication, negotiation and conflict management skills
• Analytical acumen and the ability to streamline complex processes.
• Flexibility to work in shifts.

Preferred Qualifications:
• Working knowledge of the Scaled Agile Framework
• Experience in the contact center or BPO industry
• Six Sigma Greenbelt or Blackbelt • PMP certification preferred • OCM (Organizational Change Management) certification preferred.

Job Type: Full-time

Pay: ₹4,000,000.00 - ₹5,000,000.00 per year

Work Location: In person