Customer Care Executive – Domestic Operations

Job Title: Customer Care Executive – Domestic Operations

Location: Alwarpet, Chennai
Company: Professional Courier Network Limited
Salary: ₹13,000 – ₹15,000 per month
Age Limit: Below 30 years
Languages: Fluency in Hindi and English is mandatory

Job Summary

We are seeking a proactive and customer-focused individual to join our Domestic Operations team as a Customer Care Executive. The ideal candidate should be under 30 years of age, fluent in both Hindi and English, and passionate about delivering excellent customer service.

Key Roles & Responsibilities:

Customer Interaction
Handle inbound and outbound customer calls professionally and efficiently
Resolve queries related to domestic courier deliveries, tracking, delays, or complaints
Provide timely updates on shipment status and expected delivery timelines
Issue Resolution
Address and resolve customer complaints with a customer-first attitude
Coordinate with operations and dispatch teams to escalate and close issues swiftly
Maintain calm and professionalism during high-pressure interactions
Coordination & Communication
Liaise with internal departments such as logistics and delivery personnel for smooth operations
Ensure accurate communication between customers and operational teams
Keep records of interactions, follow-ups, and resolutions in the CRM system
Documentation & Reporting
Maintain call logs and detailed records of customer interactions
Prepare daily/weekly reports on customer concerns and resolutions provided
Flag recurring issues to the supervisor for process improvement
Quality & Compliance
Adhere to company policies, standards, and service-level agreements
Ensure all customer communication aligns with brand guidelines
Follow data privacy and confidentiality protocols strictly
Candidate Requirements:

Age: Below 30 years
Language Proficiency: Fluent in Hindi and English (both verbal & written)
Education: Minimum 12th Pass or Graduate
Experience: 0–2 years in a customer service or call center role (courier/logistics industry preferred)
Skills:
Excellent communication and interpersonal skills
Basic computer knowledge (MS Office, email handling, CRM systems)
Strong problem-solving attitude and multitasking ability
Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement
Paid time off
Schedule:

Day shift
Work Location: In person

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