Customer Service Officer

Chemist Warehouse New Zealand has 58 community pharmacies scattered across New Zealand, which is supported by 2 distribution centers and one support office in Grey Lynn. We opened our doors to our first pharmacist in 2017 in St Lukes and in a very short time we have grown to be synonymous for our patient care, low cost and accessibility.

Why Join Us?
We offer a supportive environment where your voice matters, and your contributions help shape the customer experience. If you’re passionate about service and enjoy working with people, we’d love to hear from you.



What's in it for you?!

Flexible working hours and competitive hourly rates
Friendly and supportive team environment
Discounts across all of our brands!
Ongoing training and professional development
Free flu vaccinations
Access to EAP and support services
Job Description
We are looking for a dedicated and customer-focused Customer Service Officer to join our team. In this role, you will be the first point of contact for our customers across phone, email, and live chat, delivering fast, accurate, and helpful resolutions to a wide range of queries. You’ll also support our store teams with expert knowledge of CGA and FTA processes to ensure consistent service excellence. The successful candidate will be on a fixed term full time contract to cover maternity leave.

This role is based in our support office in Grey Lynn and there is no work from home policy.


Key Responsibilities
Customer Interaction

Promptly respond to customer inquiries, providing complete and accurate information.

Resolve issues across multiple channels including phone, email, and live chat.

Guide customers through solutions with empathy and professionalism.

Manage concerns related to returns, deliveries, product details, and order status.

Escalate unresolved issues and ensure effective follow-up.

Support & Compliance

Act as a key contact for CGA and FTA process guidance.

Assist store teams in ensuring compliance and operational excellence.

Relay customer feedback to relevant departments for continuous improvement.

Administration

Maintain detailed and up-to-date customer records.

Perform administrative tasks including data entry and follow-ups.

Support the creation and maintenance of SOPs and service templates.

Teamwork & Relationships

Work closely with fellow Customer Service Officers to ensure consistency.

Build strong working relationships with stores, DCs, and other internal teams.

Promote a collaborative and respectful team culture.

About you
You are a confident communicator who thrives on helping people and solving problems. You’re comfortable in a fast-paced, team-oriented environment and have the ability to adapt your communication style for different people and situations.


Requirements

Previous experience in customer service or administrative roles

Excellent verbal and written communication skills

Strong attention to detail and a commitment to accuracy

Proven ability to multitask and manage competing priorities

Professional phone etiquette and active listening skills

Proficiency in Microsoft Office and customer service software

Ability to work with people from diverse backgrounds

Apply Now!
The successful applicant will be required to meet a satisfactory National Criminal History Check outcome. Interested in joining our team? Take the next step in your career with us. Apply today and explore limitless opportunities!