IT Service Desk Agent - English,German & French

Job Title - IT Service Desk AgentExperience - 1.5 to 5 yearsLocation - (Hebbal) Bengaluru onlyLanguage Multilingual 1. English + 2. German 3. FrenchResponsibilitiesFirst Point of Contact for end users seeking technical assistance via phone email or chatRemote troubleshooting using diagnostic techniques and relevant questionsAnalyze issues and determine the best solution based on customer detailsEscalate unresolved issues to the appropriate support level by following the KBMaintain and document accurate logs of events problems and resolutionsIdentify process improvements and suggest enhancementsMeet service level targets and performance goalsRequirements and SkillsExperience 3 to 5 years in a help desk or customer support roleUnderstanding of computer systems mobile devices and software applicationsITIL fundamentals ITIL Foundations PreferredCommunication Excellent communication skills in English, SpanishAdhere to company processes and quality standardsCustomer Oriented and patientAbility to work in 24x7 shift environment with Rotational Off and rotational Shifts